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Communication Legal Translation (CLT) declares that its actions to settle complaints about defective performance and its obligations to provide compensation repair or price reduction are as follows: CLT will accept complaints within a fixed period after the Customer receives the translated document. This period will be 10 working days in the case of normal time limit, and 5 working days in the case of urgent time limit. The complaint must exactly identify the passage concerned and give the reason for the complaint. If CLT accepts the complaint, it will correct the defective passage within the normal or urgent time limit in accordance with the number of characters concerned. If there is repeated defective performance, the Customer may cancel the contract by giving CLT written notice and by paying a charge equivalent to 50% of translation charge. In case of dispute, CLT may send the translation to an independent expert, who will inspect and comment on the material of complaint. CLT will then take the appropriate action, which may be rejection of the complaint, correction, compensation or price reduction. If the complaint was ungrounded, the Customer will be obliged to pay the costs of the independent expert.
